Are all network support teams like this?

In my 14 years of experience in IT, I’ve always had a contentious relationship with network teams. They always push back when you contact them even if you prove they are in the wrong. They often push changes haphazardly or clean up firewall rules without verifying if someone would object. Lately however, they have been getting increasingly on my nerves. A few teams don’t ever bother to try to contact the impacted users directly. Instead, they simply reassign it for someone else to do it for them. This leads to long delays and transferring responsibility.What is more frustrating is when they ask for network details… which are already in the ticket and email!

/endrant

 

 

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